Qualifications:

Education: High School Diploma

Experience: Customer Service experience is a plus.

Knowledge, skills, and abilities:

• Understanding of ministry landscape and desire to serve in ministry organization
• Ability to enter data into databases correctly
• Ability to communicate effectively with others
• Great interpersonal phone skills
• Self Starter
• Ability to multi-task
• Knowledge or ability to learn Windows applications and database systems
• Good memory, observant, self-motivated, diligent, flexible, creative, knowledge and organized

Job Description:

• Answer phones and respond to customer requests.
• Sell product and place customer orders in computer system.
• Provide customers with product and service information.
• Research required information using available resources.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquires not immediately resolved.
• Complete call logs and reports.
• Research billing issues.
• Research misapplied payments.
• Recognize, document and alert the supervisor of trends in customer calls.
• Recommend process improvements.
• Provide on-the-job training for fellow employees.
• Identify and escalate priority issues.
• Other duties as assigned.

Mail resume to:
Student Life
ATTN: Human Resources
P.O. Box 36040
Birmingham , AL 35236

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Fax resume to:
(205) 278-5897
ATTN: Human Resources

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Email